Last week's post focused on customer service and getting what you deserve from a company that you pay monies to. Well this comes from a negative customer experience I had recently. This also stems from my experience with delivery companies and working for Amazon and doing rideshare.
Alright if your newspaper company did not deliver your paper successfully to your house, here is the best way they can get it to you.
They need to find out your address, and phone number in case they cannot find said address or could not get there. Utilize a GPS app such as Google Maps or Waze. It's safe to say most people have a smartphone that will support either app.
You then embark on your trip with the best route, looking for delays and even shortcuts. If the paper is successfully delivered, no confirmation is necessary. If it wasn't, that customer should be contacted. The same applies if the delivery person gets lost or cannot find the residence. When I drove rideshare, we were required to call the person if we could not find them(happens more than you know). The same principle should apply here. This way, the person receives their goods and/or products.
I figured this scenario and solution would fit good into the STAR format. It really is not rocket science to make a successful delivery. Most times some party (the company, USPS, etc) dropped the ball. It's not enough to give the customer a credit or a refund, they want their product. Otherwise, you will lose business.
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