I'm now trying to improve process efficiency, raise rates and other numbers. I also have more admin to do.
I am determined to get better and learn and continue to develop methods and solutions for improvement.
Fortunately my company has trainings continuously to assist in this matter plus support is always there. If I don't feel supported I will escalate.
It's a process right now and I just want to be the best I can be, not get called out so much, reduce the questions and doubts, and run an efficient operation. I set daily, weekly and monthly goals.