I like to give myself and the other person a few days to cool down. I then attempt to ask what's going on with them and their life. Remember it's not always about you. They could be undergoing a major setback and just cannot verbalize that to you.
I like to meet and talk with folks face to face. That is another one of the many challenges of the pandemic. However there is a neutral place: the grocery store! I like to have a third party with me to mediate in case things go South. If a face to face meeting is possible, determine if you can use FaceTime, Zoom, etc or simply a traditional call.
I then like to take inventory on what I need to do on my end and what I would like for them to do in order for us to be able to coexist.
I have found great results with these methods. At day's end, everyone has their voice heard and there are no secrets at all.
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