I hear all the time about people getting screwed over by companies and even bullied. I'm unsure why anyone would tolerate this nonsense.
Bullying and social exclusion are being discussed on www.imjustdrew.com in preparation for my second book. However this is moreso how to get what you rightly deserve from a company that isn't quite giving you the Chick Fil-A treatment.
Alright well first of all demand to speak to the immediate management of the company you're dealing with. Many of them can handle stuff onsite, no problem.
If you don't get results that way, go to their higher ups and corporate. Pro tip: if it's a cell phone and/or cable/satellite provider, contact the FCC. Their information is published on their website and they take complaints very seriously.
Additionally, ask to be forwarded to a retention/rewards department. You can get your bills lowered; reduced, and often even comped. Some companies have been known to give extra perks when a customer is angry. It's a competitive market and they are not trying to lose customers.
In the past, I have recieved phone calls from corporate reps and even CEOs, free service, discounts, deals, prizes, handwritten apologies. And honestly I'm not much different from much. I just wasn't scared to speak my mind and called these places on their mistakes.
We have to hold certain companies accountable. This year alone, more than 10 retail companies have went belly up. The hundreds of others are definitely minding their Ps and Qs.
Therefore fight for your money, entertainment and what you believe in!
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